Exchanges & Returns

Clothing:

If you change your mind about any of our clothes:

You are eligible to return or exchange any item, provided that the item is still in it's original condition; unused, without any marks or stains, in a re-saleable state and with all the original garment tags still attached, within 14 days of receipt for a full refund. 

Please email us at info@zayana.co.uk and we will organise a free returns label for you. Items from the Gift collection are not eligible for this service, please see details below.

Returns and exchanges will be processed as soon as possible, but please allow up to 10 working days for your account to be credited once it has been authorised.

For further details please see our Terms and Conditions. Our returns and exchanges policy does not affect your statutory rights in any way.

Gift Products: 

Sadly, we are unable to process returns or exchanges for opened or used items from the gifts collection. All items from the gifts collection purchased must be returned unopened, unused, and in original condition and packaging within 14 days of receipt.

Please email us at info@zayana.co.uk to inform us of your return or exchange but the items from the gifts collection are not eligible for a free returns postage label and postage costs are the customers responsibility.

Once we have received the item, we will refund you the price you paid for the product(s). Please note we will not refund any postage you may have paid on the original order.

Please provide proof of postage.

Size Guide
 Zayana Measurements UK Size EU Size US Size
Small 8-10 36-38 4-6
Medium 12-14 40-42 8-10
Large 16-18 44-46 12-14

  

MEASUREMENT POINT - Refer to how to measure diagram Small 8-10 Medium 12-14 Large 16-18
cm inches cm inches cm inches
             
Bust circumference around the widest part 80-85 31 1/2-33 1/2 90-95 35 1/2 - 37 3/8 100-106 39 3/8 - 41 3/4
             
Waist circumference around the narrowest part 63-68 24 3/4 - 26 3/4 73-79 28 3/4 - 31 1/8 84-90 33 - 35 1/2
             
Hip circumference around the widest part 88-93 34 5/8 - 36 5/8 98-103 38 5/8 - 40 1/2 107-113 42 1/8 - 44 1/2
Washing Instructions:
40 degrees C machine washable, Iron on low heat, dry cleanable, dry flat do NOT tumble dry, do not bleach