If you change your mind about any of our clothes:
You are eligible to return or exchange any item, provided that the item is still in it's original condition; unused, without any marks or stains, in a re-saleable state and with all the original garment tags still attached, within 14 days of receipt for a full refund.
Please email us at email@example.com and we will organise a free returns label for you. Items from the Gift collection are not eligible for this service, please see details below.
Returns and exchanges will be processed as soon as possible, but please allow up to 10 working days for your account to be credited once it has been authorised.
For further details please see our Terms and Conditions. Our returns and exchanges policy does not affect your statutory rights in any way.
Sadly, we are unable to process returns or exchanges for opened or used items from the gifts collection. All items from the gifts collection purchased must be returned unopened, unused, and in original condition and packaging within 14 days of receipt.
Please email us at firstname.lastname@example.org to inform us of your return or exchange but the items from the gifts collection are not eligible for a free returns postage label and postage costs are the customers responsibility.
Once we have received the item, we will refund you the price you paid for the product(s). Please note we will not refund any postage you may have paid on the original order.
Please provide proof of postage.
|Zayana Measurements||UK Size||EU Size||US Size|
|MEASUREMENT POINT - Refer to how to measure diagram||Small 8-10||Medium 12-14||Large 16-18|
|Bust circumference around the widest part||80-85||31 1/2-33 1/2||90-95||35 1/2 - 37 3/8||100-106||39 3/8 - 41 3/4|
|Waist circumference around the narrowest part||63-68||24 3/4 - 26 3/4||73-79||28 3/4 - 31 1/8||84-90||33 - 35 1/2|
|Hip circumference around the widest part||88-93||34 5/8 - 36 5/8||98-103||38 5/8 - 40 1/2||107-113||42 1/8 - 44 1/2|